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My book, Public Consultation and Community Involvement in Planning: a twenty-first century guide will be published by Routledge in July 2017. The twenty-first century has seen significant changes in consultation and community involvement in planning. Changes to the environment in which community engagement exists include an increased legal requirement to consult; a renewed focus on ...

Penny Norton is recognised as a Fellow of the Chartered Institute of Public Relations for ‘outstanding work in public relations, service to the Institute and personal achievements within the profession’, specifically ‘thought leadership on excellence in property communications’.

It pays dividends for those running a consultation to have as clear as possible an understanding of the issues that will effect it before the consultation begins. In communications theory, an issue is usually described as, ‘an unsettled subject ready for debate or discussion’.  In a development consultation, this typically includes concerns about the site, ...

It goes without saying that local residents will be more positively engaged with a development team and less critical of it if their locality is kept clean and safe, and that they are provided with timely and adequate information should their daily lives be disrupted. The following tactics are all regarded as good practice in ...

There is an assumption that the media, specifically local newspapers, are naturally anti-development, that a newspaper will always champion the voice of the local resident over that of a corporate entity, and that bad news is more likely to make the headlines than good news. There is some truth in this, but this does not ...

All too often, consultation is mentioned in relation to a ‘sham’ or a ‘tick box’ exercise and references made to ‘spin’ and ‘persuasion’. I have spent some time thinking about standards of excellence in consultation and have come to the conclusion that best practice consultation is all of the following:  Symmetrical A good consultation aims ...

From the first planning meeting to the placing of the last brick, property development relies heavily on positive communication with the local community.  But as the way in which people communicate changes, is the development community keeping up to speed, and are we making the most of the benefits that online communication offers? The internet ...

Communication with local residents usually starts during the planning process, but it certainly doesn’t end there.  Whether you’re refurbishing an existing building or creating a new scheme, the immediate community, local groups and potential users / purchasers will want to understand what’s being done and the timescales involved. They may also be interested to receive ...

Communication with local residents isn’t complete when a school or university is granted planning consent – in many respects it’s just beginning.  The local community – nearby residents, future pupils and staff and the wider community – will need to understand what’s proposed, will want to know the timescales involved, and may be interested to ...

To receive our white paper, Corporate Social Responsibility for Developers please email ConsultOnline

After running several consultations using the ConsultOnline model it is very clear that the success off ConsultOnline is due to two things: 1/ residents having access to a substantial amount of information, in a variety of formats – enabling them to feel genuinely informed and engaged 2/ the ability of the website to provide excellent ...

ConsultOnline, a new online consultation service which is owned and managed by PNPR, has been shortlisted for the Cambridge Innovation Awards.